I took my 10 year old Shih tzu mix to be groomed at PETCO on Feb 19th- she has regulary ben groomed ther for over a year. I dropped her off at 9am and returned to pick her up at 3:30 and discovered that her leg had been broken during the time she was at PETCO!

She had to have a bone graft, screws and a plate inserted to repair her leg. PETCO could/would not tell me what happened to my dog. The groomer had put her in the cage and left for the day when I picked her up the yoing girl who wnet to get her was visibly upset she said "Something is wrong with Maggie Mae, Didn't Jodi (the groomer) call you? No one had called me! The Manager was called he said he could see the dog was injured- wondered if I had dropped her off like that- both young girls behind the counter told him she had been fine. His answer- take her to the vet- we will reimburse you. So fart her bills total $2700 with more visits needed. I have sent PETCO receipts by cerified mail with no response so far.

Any Advice?